1. What is return policy?
We want to thank you for shopping at our website and want you to be completely satisfied with your purchase. If you are unsure about your purchase, please do not wear the item(s). Merchandise may be returned under the guidelines on this page (below).
2. How do I return a purchase?
You may return a purchase by mail, according to the guidelines for each method stated below. After 20 days, items may not be returned for any reason. Apparel items must be in unused original condition with tags still attached unless problems in manufacturing exist. Before you return an item by mail, please read the following policy first:
a. If your products are lost as the shipping company's fault on the road or before it was sent abroad, please tell us, then we will resend your items for free or refund the payment to you.
b. We offer all the products pictures to you before your purchase. Pls confirm that the size and colour is what u want. If we send your item according to the details you offer to us, we couldn't refund payment to you, but accept for exchange. Return shipping is at buyer's expense.
c. Upon receipt of your order, please examine it carefully. If you find our products are in a bad quality or mistaken version within 3days, pls take photos of them and send them to us. Then we will resend the good items for free or refund money to you. We will take full responsibility if our goods have any quality problems.
d. we advises that when shipping product back, customers should choose the same shipper that delivered the product, as well as insure the item for full value should anything happen during shipping. we are not responsible for returned product in transit.
e. If your order is out of stock, we will send e-mail to you to ask you to change for another item or just refund all your payment (including your freight) to you within 24 hours.
3. Can I return merchandise that has been worn?
Whether or not you have the packing slip, normal wear and tear is not warranted on any merchandise. Exchanges on worn merchandise will only be made when the damage is caused by a manufacturer's defect. Items cut or sliced by sharp objects cannot be exchanged. After 3 days, items may not be returned for any reason.
4. What payment method do you accept?
We accept the following:Credit Cards (Visa, MasterCard), Online payment, Western Union, Money Gram pay methods. Unfortunately, at this time we cannot accept cash, CODs or checks.
5. Is it a secure website?
Yes, this is a 100% secure website. You can see our site is encrypted by a 128 bit SSL global server certificate. All your information processed on our website are encrypted during transition. We use credit cards & paypal to make sure your payment safety, you can check the tracking number of our website, those are working, we have many customers from many countries, so you don't worry about you lose item and money, we do ture trade not once, thanks your turst.
6. How long does shipping take?
Shipping usually takes 8~10 working days or less to USA,Canada,Australia and most west european countries. somtimes it may take a few more days beause of the air plane or clear customs problem, if you didn't get the package too long please email us, we will deal your problem in 24 hours.